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With LogiSupport you can outsource the entire management of customer relationships while maintaining your brand's quality and consistency.
From pre-sales responses to post-shipment support, we cover every stage of contact, ensuring fast response times and up-to-date information.
Our team handles inquiries about your products, orders, payments and returns.
We tailor tone, language and procedures to respect your brand identity.
We can also manage promotional or informational campaigns, integrating with your communication tools.
We support your customers with everything related to shipments, delays, holds and customs documentation.
Thanks to our internal tools, we can:
Automatically calculate duties, VAT and TARIC codes in real time
Verify the accuracy of export/import documents (proforma invoices, CMR, customs declarations)
Interface directly with your carrier or with our partner CustomsPro to resolve procedures.
From order management to document reconciliation, our team ensures accuracy and speed.
We monitor SLAs, produce KPI reports and analyze improvement points in the information and operational flow.
We can integrate our system with CRM, ERP or shipping platforms for fully automated management.
We design complete BPO solutions, from customer assistance to technical and administrative management.
Each process is mapped, tested and measured through agreed SLAs and quality indicators.
